Client login

With all the plans we offer private professional support done by our developers. We will answer within 24 working hours and we will try our best to help you always!

To use Private Professional Support login to Yclas and on My Account choose Support.

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Opening a ticket

Once you are on the Support page press the button “New Ticket”.

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Before opening a ticket you need to enter a keyword or a topic. After you type the first two letter of the keyword/topic you will see all the related docs below, which you can click to open in a new tab. If you can’t find the answer of your question in the docs you can press the button called New Ticket, which becomes enabled only after you enter one or more keywords.

When you click “New Ticket”, a ticket opening panel comes up, in which you could put the title and describe whatever you need help with.

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Replying to a ticket

On the support page you can see a list of all the opened tickets and their status: Open, hold or closed. A ticket is on hold when you have received a reply from one of the support agents.

To reply you can simply click on the message shaped button next to the ticket and the reply form will open with all of the previous conversations. From there, you can read the full ticket conversation, close your ticket or place a reply.

What does support cover

We will always try to help to you as much as we can! We love helping new businesses and we will always try our best. You can open a support ticket any time you have a bug, an error or an issue related to the software, or if you are not sure how something works. We are here to help!

Support does not include:

  • Mentoring for technologies CSS, PHP, HTML, JavaScript or other technologies used in our software.
  • Sign up or support for third party services.
  • Customization of software or themes.