"Something went wrong" errors

Now and then a page on your site may show an error instead of what you expected. This guide explains the pages you might see, what they usually mean and how to get it fixed quickly.

“Oops! Something went wrong with your request”

This page means the site hit a problem while building that page. The error is logged automatically, so the Yclas team can look into it.

See the actual error. Sign in to your site as an administrator and open the same page again. Above the “Oops!” message you’ll see a line starting Since you are logged in as admin only you can see this message, followed by the technical error. Visitors never see it.

Often the message points at something you can fix yourself:

The message mentions…	Try this
A setting, an API key or an integration (Stripe, PayPal, Google Maps…)	Check that integration’s settings under Integrations. A key that was deleted or expired at the provider is a common cause.
A listing, category or user that doesn’t exist	The link is out of date. Fix the menu item, widget or page that points to it.
Something you just changed	Undo the change and see if the error goes away.

If it isn’t obvious, report it (see below).

“Page Not Found”

The address doesn’t match anything on your site. Usually the listing, page or category was deleted or renamed, or the link has a typo. Common causes:

A listing was deleted.
A category was renamed or deleted. See Listings disappeared.
An old link from another website or from search results.

Fix the link if it’s on your own site (menu, widgets, pages). For old links elsewhere, there is nothing to fix: search engines drop missing pages on their own after a while.

“We are working on our site, please visit later”

This page shows when the site is in maintenance mode or is briefly unavailable, for example for a few seconds while we update the software.

Check whether Maintenance Mode is on under Settings › General › Access & privacy. See Maintenance mode.
If it isn’t and the page lasts more than a few minutes, see My site is down or slow.

“Site expired” or “Site inactive”

Visitors see this page when the site’s plan or free trial has ended without payment, or the site has been switched off. Sign in at yclas.com, open My sites and click Renew or Choose a plan: the site comes back as you left it. See Plans and billing.

Errors right after you change something

You just…	Then
Pasted code into HTML in HEAD Element or HTML in Footer	Broken code there can break page layouts or scripts. Remove what you added and try again. See Add code to the head and footer.
Added custom CSS	CSS can’t cause errors, but it can hide things. Remove it to check. See Custom CSS.
Switched themes	Some theme options don’t carry over. Review Design › Theme Options.
Connected your own domain	It can take a few hours for the domain to point at Yclas everywhere. See Connect your own domain.

Report it to Yclas

If the error keeps happening, open a support ticket with:

the exact address (URL) of the page;
what you clicked or submitted just before;
the admin-only error message, copied as text;
whether it happens every time, or only sometimes.

That’s everything the team needs to find the error. Send the message as text, not only as a screenshot: text is easier to search for.

My site is down or slow — when the whole site won’t load, or shows a 502 or 504 error.
My changes don’t show up — when there’s no error, but nothing changed.
Locked out of the admin panel — when you can’t sign in.
Get help from Yclas support — how support tickets work.