Help Centre

Back up, export or close your site

What Yclas backs up for you, which data you can download yourself, how to get a full copy, and what happens when you close a site.

Your marketplace’s data is yours. This guide explains how it’s protected while your site runs on Yclas, how to download it, and what happens if you decide to close a site.

Backups: done for you

Yclas backs up every site automatically: listings, members, pages, settings and orders. There’s nothing to install or schedule.

If something goes wrong, for example you deleted a category full of listings by mistake, open a support ticket straight away. Tell us what happened and roughly when, and we’ll tell you what can be recovered.

The sooner you ask, the more likely we can put things back the way they were.

Hosted sites don’t have FTP or database access, so you can’t take or restore a backup file yourself. See Can I access the database or files?

Export your data yourself

Several pages in the admin panel have an Export CSV button that downloads a spreadsheet you can open in Excel, Google Sheets or Numbers:

What Where
Members (name, email, role, status…) Users › Export CSV. See Export users.
Email subscribers Subscribers › Export CSV.
Coupons Settings › Coupons › Export CSV.

Member lists contain personal data. Store the files somewhere safe and delete them when you no longer need them.

Export your listings

There’s no Export button for listings in the admin panel today: Listings › All listings lets you search, edit and manage listings, but not download them. To get your listings out:

  • Ask us. Open a ticket and say what you need, for example a spreadsheet of your published listings with their titles, descriptions, prices, categories and photo links, and what it’s for. We’ll tell you what we can provide.
  • Use the API. A developer can read every published listing, with its photos and custom fields, through your site’s REST API, which is included on every marketplace.
  • Share new listings automatically. If you only want new listings to appear somewhere else, your RSS feeds list the newest listings, per category and location.

Get a full copy of your site

There’s no button to export listings and photos in one go. If you need a complete copy, for example to move to another platform or keep an archive, open a ticket and tell us what you need it for. We’ll explain what we can provide and whether there’s a cost.

The Professional and Enterprise plans include full code access. See the Pricing page.

Pause a site instead of closing it

If you only need a break, you don’t have to close anything:

Close a site and stop paying

  1. Download anything you want to keep (see above).
  2. At yclas.com, open My sites and click Settings next to the site.
  3. In Subscription, click Cancel subscription and confirm.

Nothing is charged after that. The site stays online until the end of the period you’ve paid for, then goes offline. If you come back while it’s offline, renew the plan and it’s back as you left it. My sites shows the date until which an offline site’s listings and settings are kept; after that it’s deleted with all its listings, members and photos, and can’t be recovered.

On a free trial? You don’t need to do anything: if you don’t choose a plan, the site is paused when the trial ends and deleted later.

Delete your site or close your Yclas account

Cancelling stops the payments but keeps your data for a while, in case you come back. To have a site deleted straight away, or to close your Yclas account and delete your details completely:

  1. Cancel the subscription of every site on the account, as above, so nothing renews.
  2. Download anything you want to keep.
  3. Signed in at yclas.com with the account you want closed, open a ticket and say which sites to delete, or that you want the whole account closed.

Deleting is permanent: listings, members, photos and pages can’t be recovered afterwards.

Updated 7 October 2026 · Suggest an edit