Orders and transactions

Every time a member starts paying for something, Yclas creates an order. The Orders page in the admin sidebar lists them all, with your revenue at the top. Use it to see what you earn, find a member’s payment, confirm offline payments and sort out problems.

What creates an order

Product	Created when
Featured ad	A member features a listing. See Featured listings.
Top up ad	A member brings a listing to the top.
Post in paid category	A member posts in a category with a price. See Pay to post.
A plan’s name	A member buys a membership plan, or a plan renews.
Add money	A member tops up their eWallet.
Buy product	A buyer buys an item with Buy Now. The money goes to the seller.
Application Fee	Your commission on a Stripe Connect sale. See Stripe Connect.
Custom	A buyer pays a custom price a seller sent them in Messages.

An order is created as soon as the member reaches the checkout, so not every order is paid.

Your revenue at a glance

The top of the page shows, for the last 7 days, 30 days, 90 days or 12 months:

Revenue, compared with the period before.
Paid orders and Average order.
Unpaid: how many orders are waiting for payment. Click the number to see them.
Revenue per day and Revenue by product.

Revenue only counts money paid to you. Sales between members (Buy product and Custom) are left out because that money belongs to the sellers, while your Stripe Connect commissions (Application Fee) are included. If you have orders in several currencies, the totals use the most common one.

Find an order

Use the tabs to show orders by status: Paid, Unpaid, Pending confirmation, Refused or Refunded.
Search by order number, member email or name.
Filter by product (including each membership plan), payment method, and paid date (Paid from and Paid until).
Click a customer’s name to see all their orders. From Users and Listings you can also jump to a member’s or a listing’s orders.

Click View to open the order’s invoice, as the member sees it.

Status	Meaning
Unpaid	The member reached the checkout but hasn’t paid (yet).
Paid	Payment received and the product applied.
Pending confirmation	The member came back from Stripe and Yclas is waiting for Stripe’s webhook to confirm the payment.
Refused	The payment was declined.
Refunded	The money was given back.

Mark an order as paid

For bank transfers, cash or any payment you received outside the site:

Find the order in the Unpaid tab.
Open its menu (the three dots), click Mark as paid and confirm.

The order becomes Paid with the method Cash, and the product is applied at once: the listing is featured, moved to the top or published, the plan starts or the wallet is topped up. See Bank transfer and cash.

Edit an order

Click Edit in the order’s menu to change its details, such as the amount, description, payment method, pay date or transaction ID. Use it to correct records, for example after a partial refund made in your payment provider.

Editing an order only changes the record. Setting the status to paid here doesn’t feature, publish or activate anything; use Mark as paid for that.

Refunds and cancellations

Refunds are made in your payment provider’s dashboard (Stripe, PayPal…): Yclas doesn’t send money back by itself. After refunding, edit the order and set its status to refunded so your revenue figures stay right. Refunding an order doesn’t undo the product: unfeature or deactivate the listing yourself if needed.

The exception is the Stripe escrow flow. There, sale orders get extra actions in their menu:

Mark as received pays the seller, as if the buyer had confirmed delivery.
Cancel order cancels an order that hasn’t been paid out to the seller.
Refund order gives a cancelled order’s money back to the buyer through Stripe.

What members see

Members find their own orders in My Payments in their account, with a Pay button for unpaid ones and an invoice for each. Sellers see their sales in My Sales. See Checkout, payments and invoices for members.

eWallet transactions

When the eWallet is on, Transaction appears in the sidebar, just below Orders. It lists every movement of wallet credit: top-ups, payments, transfers between members and rewards.

Take payments on your marketplace — the overview.
Bank transfer and cash — confirming offline payments.
Coupons — discounts show on the order.
Analytics — your marketplace’s other numbers.