Orders and transactions

Every time a member starts paying for something, Yclas creates an order. The Orders page in the admin sidebar lists them all, with your revenue at the top. Use it to see what you earn, find a member’s payment, confirm offline payments and sort out problems.

What creates an order

Product	Created when
Featured ad	A member features a listing. See Featured listings.
Top up ad	A member brings a listing to the top.
Boost	A member buys a boost package. See Boosts.
Renew listing	A member pays to renew a listing. See Paid renewal.
Urgent or Highlight	A member buys the Urgent label or Highlight for a listing. See Urgent and Highlight.
Home page spotlight	A member buys a place in the home page spotlight. See Home page spotlight.
Post in paid category	A member posts in a category with a price. See Pay to post.
A plan’s name	A member buys a membership plan, or a plan renews.
Add money	A member tops up their eWallet.
Buy product	A buyer buys an item with Buy Now, or pays for a shopping cart (one order per item). The money goes to the seller.
Application Fee	Your commission on a Stripe Connect sale, with any buyer’s service fee. See Commission and service fees.
Custom	A buyer pays a custom price a seller sent them in Messages.

An order is created as soon as the member reaches the checkout, so not every order is paid. To email members who didn’t finish paying, switch on unpaid checkout reminders.

When a member buys several things in one payment (for example a boost together with the posting fee), the payment is one order. Each promotion bought with it also gets its own order, with the payment method included and an amount of 0, so you can see what was bought without counting the money twice.

Your revenue at a glance

The top of the page shows, for the last 7 days, 30 days, 90 days or 12 months:

Revenue, compared with the period before.
Paid orders and Average order.
Unpaid: how many orders are waiting for payment. Click the number to see them.
Revenue per day and Revenue by product.

The Make money page shows a shorter summary of your earnings by product, with how many new listings were promoted and how many checkouts went unpaid.

Revenue only counts money paid to you. Sales between members (Buy product and Custom) are left out because that money belongs to the sellers, while your Stripe Connect commissions (Application Fee) are included. If you have orders in several currencies, the totals use the most common one.

Find an order

Use the tabs to show orders by status: Paid, Unpaid, Pending confirmation, Refused or Refunded.
Search by order number, member email or name.
Filter by product (including each membership plan), payment method, and paid date (Paid from and Paid until).
Click a customer’s name to see all their orders. From Users and Listings you can also jump to a member’s or a listing’s orders.

Click View to open the order’s invoice, as the member sees it.

Status	Meaning
Unpaid	The member reached the checkout but hasn’t paid (yet).
Paid	Payment received and the product applied.
Pending confirmation	The member came back from Stripe and Yclas is waiting for Stripe’s webhook to confirm the payment.
Refused	The payment was declined.
Refunded	The money was given back.

Mark an order as paid

For bank transfers, cash or any payment you received outside the site:

Find the order in the Unpaid tab.
Open its menu (the three dots), click Mark as paid and confirm.

The order becomes Paid with the method Cash, and the product is applied at once: the listing is featured, moved to the top or published, the plan starts or the wallet is topped up. See Bank transfer and cash.

Edit an order

Click Edit in the order’s menu to change its details, such as the amount, description, payment method, pay date or transaction ID. Use it to correct records, for example after a partial refund made in your payment provider.

Editing an order only changes the record. Setting the status to paid here doesn’t feature, publish or activate anything; use Mark as paid for that.

Refunds and cancellations

You can refund what members paid you (featured listings, bring to top, pay to post, boosts, renewals, Urgent, Highlight, the spotlight and membership plans) from the order’s menu:

Find the order in the Paid tab.
Open its menu (the three dots) and click Refund order or Mark as refunded, then confirm.

You see	When	What happens
Refund order	The member paid by card through Stripe.	Stripe sends the money back to the member.
Mark as refunded	Any other payment method (PayPal, bank transfer, cash…).	The order is marked refunded. Send the money back yourself in your PayPal or other account.

Either way the order becomes Refunded, and what it gave is taken back:

a featured listing stops being featured;
a boost’s remaining moves to the top stop, and the featured days it added are taken off;
an Urgent label, a Highlight or a spotlight place ends at once;
a membership plan ends.

Bring to top, pay to post and renewal orders are only marked: the listing stays where it is and online. Unpublish or deactivate it yourself if needed. If Stripe refuses a refund, nothing changes and you see Stripe’s reason.

Promotions paid for a listing that never goes live are refunded automatically. See Automatic refunds.

Sellers can also refund a sale themselves through a return, and you can refund the buyer from a dispute.

eWallet top-ups (Add money) can’t be refunded here, because the credit may already have been spent. For a partial refund, refund it in your payment provider’s dashboard and use Edit to correct the amount.

Sales between members are refunded differently. With the Stripe escrow flow, sale orders get extra actions in their menu:

Mark as received pays the seller, as if the buyer had confirmed delivery.
Cancel order cancels an order that hasn’t been paid out to the seller.
Refund order gives a cancelled order’s money back to the buyer through Stripe.

A shopping cart paid in one payment creates one Buy product order and one Application Fee order per item. These actions work item by item: refunding one item gives back only that item’s share of the payment (with its part of any service fee), and the other sellers’ orders stay as they are.

What members see

Members find their own orders in My Payments in their account, with a Pay button for unpaid ones and an invoice for each. Sellers see their sales in My Sales. See Checkout, payments and invoices for members.

eWallet transactions

When the eWallet is on, Transaction appears in the sidebar, just below Orders. It lists every movement of wallet credit: top-ups, payments, transfers between members and rewards.

Take payments on your marketplace — the overview.
Bank transfer and cash — confirming offline payments.
Coupons — discounts show on the order.
Analytics — your marketplace’s other numbers.