Locked out of the admin panel

Whatever locked you out of your own marketplace, there is a way back in. The quickest one for site owners is your Yclas account on yclas.com, which can open your admin panel without a password.

The quick way in: Open admin on yclas.com

1. Sign in to your account on yclas.com with the email and password you used to create the marketplace.
2. Go to My sites.
3. Click Open admin next to your marketplace.

You land in your site’s admin panel, signed in as an administrator. From there you can fix whatever locked you out: set a new password on your profile, restore a role or switch off two-step login.

Open admin works for the owner of the Yclas account. If you are a member of someone else’s team, ask the site owner or another administrator to help instead.

I forgot my password

On your site’s login page, click Forgot password?, enter your email and follow the link in the email you receive. If the email doesn’t arrive, check the spam folder, or use Open admin above and change your password from your profile.

“Login has been temporarily disabled due to too many unsuccessful login attempts”

After three wrong passwords in a row, the account is locked for a minute. After five, it is locked for 24 hours. This protects your account from people guessing passwords.

You don’t have to wait: reset your password with Forgot password?, or use Open admin. Once you’re signed in, the counter starts again from zero.

I changed my own role by mistake

If you changed your account from Administrator to another role, you lose access to the admin panel the moment you save.

• If there is another administrator, ask them to open Users, find your account and set the role back to Administrator. See Manage users.
• If you were the only administrator, use Open admin on yclas.com. It signs you in as an administrator of your site. Then go to Users, edit your own account and set its role back.

If Open admin says We could not log you in. Please try again, your site has no active administrator left. Open a support ticket from your yclas.com account and the Yclas team will restore access.

To avoid this, give a second trusted person the Administrator role, and check the roles and permissions before you change a role.

I lost my two-step login code

If you set up two-step login and no longer have the phone or authenticator app:

1. Use Open admin on yclas.com to get into your admin panel.
2. Switch two-step login off on your profile, then set it up again with your new phone.

If that doesn’t work, open a support ticket from your yclas.com account.

“Please verify your email before log in”

Your account hasn’t been confirmed yet. Find the verification email (check spam) and click the link. Each time you try to sign in, the site sends a fresh one. See Sign-up and login settings.

I can’t sign in to yclas.com either

Use the forgotten-password link on the yclas.com sign-in page. If you no longer have access to the email address on your Yclas account, contact the Yclas team from another address with your marketplace’s address and any invoice or payment details that show the site is yours.

Related guides

• Roles and permissions — what each role can do.
• Two-step login — set it up safely, with a backup.
• Your profile — change your password and email.