Reported listings

Your members are your best moderators. A Report button on every listing lets them warn you about scams, illegal content or prohibited items, so you can act before more people see it.

Yclas has two ways of handling a report:

	Report this listing (recommended)	Contact form (older)
What the visitor does	Picks a reason and adds details on a short report form	Sends a message through your contact page
Where you see it	The Reports queue in your admin panel, with a counter for new reports	Your inbox
What the seller gets	An email explaining your decision and the reason for it	Nothing, unless you write to them

Report this listing is on for new sites. On a site created earlier, you switch it on yourself (below). It also covers the basics the EU’s Digital Services Act asks of marketplaces: a way to report illegal content and a statement of reasons to the seller when you act on it.

Show the Report button

The button itself is controlled in your listing settings:

1. Go to Listings › Settings.
2. In Listing details, switch on Report button.
3. Click Save changes in the bar at the bottom.

The button appears on every published listing (in Nova next to Save and Share; older themes call it Report this ad).

Switch on Report this listing

1. Go to Settings › General.
2. In Access & privacy, switch on Report this listing.
3. Click Save changes.

From now on the Report button opens the report form instead of your contact page. With this switch off, the button works the older way, through your contact form (see below).

If the switch is greyed out with “Available after the next update of your site”, your site hasn’t received the update that adds reports yet. Try again later, or ask Yclas support.

What the visitor sees

The report form asks:

• Why are you reporting this listing? One of Illegal content, Scam or fraud, Prohibited item or Other.
• Your email (so we can follow up), for visitors who aren’t signed in.
• Anything else we should know? Optional details.

Anyone can report, signed in or not. Visitors who aren’t signed in also see your captcha, if you use one, and a limit on how many reports one visitor can send in an hour or a day keeps the queue free of floods. After sending, the visitor goes back to the listing with a thank-you message.

Handle reports

When reports come in, you get an email at your Sender email address (on the Email settings page), or at your own account’s address if that is empty. You get at most one email an hour, however many reports arrive, with a link to the queue.

1. In the admin panel, open Reports. The number next to it is the count of new reports.
2. The queue has a tab for each status: New, Reviewing, Actioned and Dismissed. Click a report to open it.
3. Check the listing (the link opens it), the reason, the details and who reported it.
4. Optionally write a Note to the seller. It goes into the email the seller receives.
5. Choose what to do:
   • Remove listing takes it off the site and marks it as spam.
   • Restrict listing takes it offline (deactivated), so the seller can fix it and you can put it back later.
   • Dismiss report closes the report without changing the listing.

When you remove or restrict a listing, the seller gets an email (the listing-report-decision template) saying what you decided, which reason it was reported for and your note, with a link to your contact page if they think it was a mistake. Every other open report on the same listing is closed with the same decision.

Opening a report without deciding moves it to Reviewing, so your team can see someone is on it.

Moderators can work in the Reports queue too, as well as administrators. See Roles.

You can reword the emails in Email templates: listing-report-new (to you) and listing-report-decision (to the seller).

The older contact form reports

With Report this listing switched off, the Report button opens your site’s contact page with the subject and message already filled in: Report Ad, the listing’s ID, its title and its link. The visitor adds their reason and sends it like any contact message.

These reports arrive by email at the Contact form email address on the Email settings page, or at the Sender email if that is empty. They don’t appear in the Reports queue, so make sure that address is one you read. See Email settings.

To act on one, search for the listing’s ID in Listings › All listings and deactivate, edit, mark as spam or delete it. See Manage listings.

Prevent the same problems

If the same kind of listing keeps getting reported, prevention works better than cleaning up: approve listings first with moderation, block words with banned words, and see Fight spam.

Related guides

• Help your members avoid scams — tips you can share with buyers.
• Manage listings — every action you can take on a listing.
• Cookie consent and privacy — the other privacy and EU basics in Access & privacy.
• Fight spam — every anti-spam tool.