Reported listings

Your members are your best moderators. A Report button on every listing lets them warn you about scams, spam, duplicates or offensive content, so you can act before more people see it.

Turn the Report button on

1. Go to Listings › Settings.
2. In Listing details, switch on Show Report this Listing Button.
3. Click Save changes in the bar at the bottom.

The button appears on every published listing (in Nova next to Save and Share; older themes call it Report this ad).

What happens when someone reports a listing

1. The visitor clicks Report.
2. Your site’s contact page opens, with the subject and message already filled in: Report Ad, the listing’s ID, its title and its link.
3. The visitor adds their reason and clicks Send message, like any contact form message (with the captcha, if you use one).
4. You receive it by email.

Reports arrive at the Contact Email address on the Email settings page, in the Addresses section. If that is empty, they go to Notify Email. There is no separate list of reports in the admin panel, so make sure that address is one you read. See Email settings.

You can add a short note above the contact form, for example asking people to say why they report a listing. See Contact page.

Handle a report

1. Open the link in the email, or search for the listing’s ID in Listings › All listings.
2. Decide what to do:
   • Deactivate to take it offline while you check with the seller.
   • Edit to fix a wrong category or remove a phone number from the title.
   • Spam for spam and scams: the listing goes offline and the seller is flagged as a spammer.
   • Delete to remove it for good.
3. If needed, write back to the person who reported it; their name and email address are in the message.

See Manage listings for what each action does.

If the same kind of listing keeps getting reported, prevention works better than cleaning up: approve listings first with moderation, block words with banned words, and see Fight spam.

Related guides

• Help your members avoid scams — tips you can share with buyers.
• Manage listings — act on a reported listing.
• Fight spam — every anti-spam tool.