Contact page

Every Yclas marketplace has a contact page at /contact.html (the address follows your site’s language, for example /contacto.html on a Spanish site). Visitors and members use it to write to you, and the footer of your site links to it as Contact.

You can add your own text to it, such as opening hours, a phone number, an address or the questions you get most, and choose which address receives the messages.

Add your own text

The text comes from one of your pages:

1. Go to Pages and create a page with the text you want, for example Contact us. Switch on Published and click Create page.
2. Go to Settings › General.
3. Under Your site, choose that page in Contact Page Content.
4. Click Save changes in the bar that appears at the bottom of the screen.

The contact page now uses the page’s title as its heading and shows its text next to the form. Without a page, it shows the heading Contact Us and a short standard line.

Because the text is a page, it is also listed with your other pages in the footer. Give it a title that works in both places, such as Contact us.

To remove your text, set Contact Page Content back to Deactivated.

What visitors see

Part	What it does
Your text	The page you chose, if any.
Read the FAQ first	A link to your FAQ, shown while the FAQ is switched on.
Sidebar widgets	The widgets in your sidebar, unless your theme hides the sidebar.
The form	Name and Email (only for visitors who aren’t signed in), Subject and Message, then Send message.
Captcha	Shown when captcha is switched on for your site. See reCAPTCHA.

Signed-in members don’t need to type their name and email address: the message is sent with the ones in their account.

Where messages go

Messages arrive by email:

• to the Contact Email in Email settings (under Addresses), or
• to your Notify Email if Contact Email is empty.

The email uses the contact-admin template. Click Reply in your email program to answer: the reply goes to the person who wrote to you.

Messages aren’t stored in the admin panel, only emailed. If they don’t arrive, see Emails aren’t arriving.

Spam protection

The contact form has a hidden trap field that most spam robots fill in; those messages are dropped silently. On top of that, it uses captcha when it’s on, Akismet if you’ve connected it, and the list of blocked email addresses from your spam settings.

Related guides

• Pages — create the page with your contact text.
• FAQ — answer common questions before they reach your inbox.
• Email settings — the Contact Email and Notify Email addresses.
• Messaging between members — how members contact each other.