Your Yclas account
Plans, billing, custom domains and getting help from the Yclas team.
- Plans and billingHow the free trial works, how to choose, change or downgrade a plan, pay monthly or yearly, get receipts and refunds, update your card and cancel.
- Connect your own domainShow your marketplace at your own address, such as yourdomain.com, with free SSL - the one DNS record to add, how the certificate turns on, and what changes for domains already connected.
- Email addresses on your domainGet a mailbox such as you@yourdomain.com with an email provider like Google Workspace or Zoho Mail, without affecting your marketplace.
- Get help from Yclas supportChat with the Yclas team or open a support ticket from your Yclas account or your site's admin, attach screenshots and PDFs, and follow every conversation on your Support page.
- Back up, export or close your siteWhat Yclas backs up for you, how to download all your data in one ZIP or as spreadsheets, and what happens when you close a site.
- Remove the Yclas brandingWhere "Powered by Yclas" appears on a hosted site, and how to remove it by moving to a paid plan.
- Can I access the database or files?Why hosted sites have no FTP or database access, and the ways you can still customise your site, add code and connect other tools.
- My sitesThe My sites page in your Yclas account - every marketplace you run, its status and plan, and where to open its admin, change its settings, create another site or delete a trial site.
- Your Yclas account settingsChange the name, email, password and language of your Yclas account, add billing details and a VAT number for your receipts, and protect the account with two-step login.
- Compare plans, listings and AI allowancesWhat the Starter, Professional and Marketplace plans include - prices, listing and photo limits, the AI included every month, and which AI features each plan lets you switch on.