Help Centre

Questions and answers on listings

Let visitors ask the seller a question on the listing page, and show the answers to everyone, so the next buyer finds them without asking again.

Available on all plans

Buyers often have the same questions: does it come with a charger, is the size true to fit, can I collect on Sunday? With questions on listings, a visitor asks on the listing page, the seller answers there, and everyone sees the answer. Sellers answer once instead of in ten private messages, and the next buyer finds the answer straight away.

Switch questions on

Questions are off until you switch them on:

  1. Go to Settings › General.
  2. In Access & privacy, switch on Questions on listings.
  3. Click Save changes in the bar at the bottom.

If the switch says Set by Yclas support for your site, ask us through Support to change it.

Questions show with Nova, Default, Atlantic, Mercury and most other built-in themes. If your theme doesn’t show them, the switch tells you so.

How it works

  1. On a listing, a signed-in visitor types their question under Questions and answers (Ask the seller a question) and clicks Ask. Visitors who aren’t signed in see Sign in to ask a question.
  2. The seller gets an email, A question about “…”, with the question and an Answer button.
  3. On their listing, the seller writes in Your answer, shown to everyone and clicks Answer. They can change it later with Update answer.
  4. The person who asked gets an email that their question was answered, with a link to the listing.

Until it’s answered, a question is only shown to the person who asked it and to the seller. Answered questions show to every visitor, with a Q and an A. They’re also given to search engines as questions and answers, which helps the listing show up for what buyers search for. Questions can only be asked on published listings.

Keeping it clean

  • A question is 5 to 500 characters long.
  • Your site’s banned words apply to questions and answers, and so does Akismet if you use it.
  • Each member can ask up to 5 questions a day across your site, and nobody can ask on their own listing.
  • The seller, your administrators and your moderators can remove any question with Hide. A hidden question disappears for everyone.

With email preferences on, members can switch off the question emails (Stores you follow and questions).

Questions or messages?

Messages stay private between buyer and seller, which suits prices, meeting points and personal details. Questions are public, which suits facts about the item that every buyer wants to know. Both can be on at the same time.

Updated 22 October 2026 · Suggest an edit