Your Yclas account settings

Your Yclas account is the account you sign in with at yclas.com. It owns your sites, pays for their plans and opens support tickets. Keep it secure: whoever can sign in to it can open the admin panel of every site you run.

This is a different account from your administrator account on your marketplace. To change the name, picture or password members see on your site, see Your profile and the member area.

Open your account settings

Sign in at yclas.com and choose Edit profile in the menu under your name, at the top right. The page has these sections: Profile, Billing details, Payment card (once you’ve paid by card), Password, Two-step login and Profile picture.

Profile

Field	What it’s for
Name	How we address you in emails and support replies.
Email	The address you sign in with, and where we send receipts, renewal reminders and support replies.
Language	The language your Yclas account is shown in.
Email signature, Description	Optional.
Receive emails (support, updates, renewals).	Whether we email you about support, updates and renewals. Keep it ticked so you don’t miss renewal reminders.

Click Save profile.

Change your email address

Type the new address in Email.
If you’re asked for it, type your password in Current password (only to change your email).
Click Save profile.
Open the email we send to the new address and click Confirm my new email address. The link works for 24 hours.

Your address only changes once you click that link. We also tell your current address that a change was asked for, so you’d notice if it wasn’t you.

Confirm your email

To keep your account safe, three things need a confirmed email address: changing your account’s email, saving a payment card outside a checkout, and connecting your own domain. Signing up, your free trial and paying for a plan don’t need it.

If you’ve paid for a plan, your email already counts as confirmed and you never see this step. Otherwise it’s confirmed the first time you open a link we email you, such as the one in your welcome email, a password reset or the link below.

If yours isn’t confirmed yet, the Email field is read-only, with a link to confirm your email address, and the other two actions take you to a Confirm your email page first:

Click Send me the link.
Open the email we send you and click the link in it.

The link signs you in and brings you straight back to what you were doing. You only need to do this once. Can’t find the email? Check your spam folder; you can ask for a new link up to 3 times an hour.

Use an email address you’ll keep. Payment problems, trial reminders and password resets all go there, and if you can’t receive them your site could go offline without you noticing.

Billing details

The Address, City, Postal code, Country and VAT number you enter here are shown on your receipts. Fill them in before you pay so they appear on the receipt. Click Save billing details.

If you’re a VAT-registered business in the European Union, add your VAT number here (or at checkout) and no VAT is charged on your plan. See Plans and billing.

Payment card

Once you’ve paid by card, this section shows the card form for the card your plan renews on. To replace it, enter the new card’s details and click Save card. Saving a card charges nothing; if your bank asks for a security check, it appears in the form. You see Card changed, and the new card is used from your next renewal. Payments are processed by Stripe; we never see your card number.

Password

Type your Current password, then the new one in New password and Repeat password, and click Change password. If you’ve just signed in from a link we emailed you, the current password isn’t asked for.

Forgotten your password? Use the forgotten-password link on the yclas.com login page. If you can’t get in at all, see Locked out of the admin panel.

Two-step login asks for a six-digit code from an authenticator app on your phone each time you sign in, so your password alone isn’t enough to get in.

Install Google Authenticator (or another authenticator app) on your phone.
In Two-step login, click Turn on.
Scan the QR code with the app.
Type the code the app shows and confirm.

From now on you’ll be asked for a code after your password. To switch it off, click Turn off in the same section.

Two-step login on yclas.com protects your Yclas account only. Your administrator account on your marketplace has its own setting; see Two-step login with an authenticator app.

Profile picture

Click Upload a new picture to add or replace it, or Delete photo to remove it.

My sites — the sites your account runs.
Plans and billing — receipts, VAT, renewals and cancelling.
Your profile and the member area — your account on your marketplace.
Get help from Yclas support — if you’re locked out of your account.