Troubleshooting

Fixes for the problems people most often run into.

Emails aren't arrivingWork out why your site's emails aren't sending or arriving, and fix it — from switched-off templates and SMTP errors to bounces and characters that show wrongly.
My site is down or slowYour marketplace won't load, shows a 502, 504 or other error page, or is sometimes very slow. Find out where the problem is, what you can fix yourself and what to send support.
"Something went wrong" errorsWhat to do when your site shows an "Oops! Something went wrong" page, a "Page Not Found" page, a "We are working on our site" page or a "Site expired" page.
My changes don't show upYou saved a change but the site looks the same. Here is where an old version can be hiding, and how to get the new one to show.
Listings disappearedListings are missing from your site but you didn't delete them. Find out which of the usual causes it is and bring them back.
Locked out of the admin panelGet back into your marketplace's admin panel after a forgotten password, too many login attempts, a lost two-step code or a role you changed by mistake.